Returns & Exchanges
We want you to feel confident about every purchase you make with us. If something isn’t quite right, we’re here to help make the process simple and straightforward. Below you’ll find everything you need to know about returning or exchanging items purchased through surfshortsco.com.
Returns
If you are not fully satisfied with your purchase, you may request a return through surfshortsco.com. Items must be in their original condition, unworn, unwashed, and with all original tags attached. Products that show signs of wear, alteration, or damage may not be accepted.
To start a return, please visit surfshortsco.com and follow the instructions provided in the returns section. Once your request is reviewed and approved, you will receive further guidance on how to proceed. Please ensure that items are carefully packaged to prevent damage during transit.
Certain items may not be eligible for return, including but not limited to final sale merchandise, customized products, or items marked as non-returnable at the time of purchase.
Exchanges
If you need a different size, color, or style, you may request an exchange through surfshortsco.com. Exchanges are subject to product availability. If the requested item is not available, you may choose to return your original item instead.
To initiate an exchange, follow the same process as a return via surfshortsco.com and indicate your preferred replacement. Once your request is processed, instructions will be provided for completing the exchange.
Processing
After your returned item is received and inspected, we will confirm whether it meets the return criteria. If approved, your refund or exchange will be processed accordingly. Refunds are issued to the original payment method used at checkout.
Please note that original shipping charges, if any, are non-refundable unless the return is due to an error on our part or a defective item.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or not what you ordered, please contact us through surfshortsco.com as soon as possible. We will work with you to resolve the issue promptly.
Additional Information
We reserve the right to refuse returns that do not meet our policy requirements. Repeated returns or misuse of the return process may also be subject to review.
For further assistance or to initiate a return or exchange, please visit surfshortsco.com and access the help center for step-by-step support.